Frequently Asked Questions
Find answers to common questions about iQ Labs products, quoting, configuration, documentation, shipping, installation, and warranty coverage.
General Questions
What products does iQ Labs offer?
iQ Labs manufactures and supplies laboratory furniture and equipment, including fume hoods, steel casework, base cabinets, specialty cabinets, laboratory benches, tables, worksurfaces, and accessories. Our products support education, research, healthcare, government, industrial, and other laboratory environments.
Do you sell standard products or custom-configured products?
Both. Many iQ Labs products are based on standard product families, sizes, and configurations. Depending on the product, options may include width, height, depth, sash type, cabinet configuration, worksurface material, plumbing, electrical provisions, accessories, and finish selections. Custom or modified configurations are reviewed during the quote process.
Can iQ Labs help me choose the right product?
Yes. iQ Labs can help review product families, configuration options, documentation, and project requirements. For safety- or code-sensitive applications, final product selection should also be reviewed with the appropriate facility, safety, engineering, or design professionals.
Who does iQ Labs typically work with?
iQ Labs supports end users, dealers, representatives, architects, designers, facility managers, lab managers, purchasing teams, contractors, and other project stakeholders involved in laboratory planning, furnishing, or equipment replacement.
Quotes & Product Selection
How do I request a quote?
Submit a project request with as much information as possible, including product type, quantity, dimensions, room layout, required utilities, worksurface preference, delivery location, and any drawings or specifications available. If you are not sure which product or configuration you need, include your project goals and site requirements. The iQ Labs team can help identify the information needed before quoting.
What information should I include with a quote request?
- Product family or SKU, if known
- Desired width, depth, and height
- Quantity
- Worksurface material preference
- Utility needs, such as plumbing, gas, electrical, or data
- Fume hood type and sash preference, if applicable
- Delivery address and site access details
- Installation requirements
- Drawings, specifications, or room layouts
- Required documentation for approval or purchasing
Do I need final drawings before contacting iQ Labs?
No. Drawings, room layouts, and specifications are helpful, but they are not required for the first conversation. If the project is still early, share what you know. The team can help identify what details are needed before final quoting or production.
Can I request documentation before placing an order?
Yes. Available documentation may include cut sheets, manuals, product drawings, specification sheets, and product-specific resources. Documentation availability depends on the product family and configuration. Contact iQ Labs if you need documents for review before quoting or purchasing.
Products & Configuration
What product options usually affect the quote?
Common quote factors include size, quantity, worksurface material, cabinet configuration, hood type, sash type, plumbing fixtures, electrical or data options, finish color, accessories, delivery requirements, and installation scope. For fume hoods, blower selection, airflow needs, and site conditions may also affect the final project requirements.
Are standard colors available?
Standard paint colors are available for many metal products, and custom color-match options may be available depending on the product and project requirements. Confirm finish options during the quote process.
Are ADA-height options available?
ADA-height options are available for selected products and configurations. Share accessibility requirements during the quote process so the correct product height, knee space, clearance, and layout considerations can be reviewed.
Can I order accessories or replacement parts separately?
Yes. iQ Labs offers accessories and replacement parts such as shelves, slope tops, pull-out shelves, filler panels, knee-space components, table legs, and related hardware. Compatibility should be confirmed before ordering.
Fume Hoods
What types of fume hoods does iQ Labs offer?
iQ Labs offers several fume hood types, including benchtop fume hoods, floor-mounted fume hoods, double-entry hoods, radioisotope hoods, and perchloric acid hoods. Available options vary by series and configuration.
What is the difference between the Defender Series and AirGuard Pro Series fume hoods?
The Defender Series is a benchtop fume hood designed for durable, flexible performance with standard features such as a galvanized steel superstructure, stainless steel sash frame, chemical-resistant liner, LED lighting, and multiple sash options. The AirGuard Pro Series is also a benchtop fume hood, with airflow-focused design features such as angled front posts and bypass technology. The right series depends on the application, required performance, budget, and project specifications.
Are iQ Labs fume hoods ASHRAE 110 tested?
Product documentation for certain fume hood series references ASHRAE 110 testing. Because standards and testing references depend on the hood series and configuration, iQ Labs can help confirm the applicable documentation for your specific project before quoting.
Can standard fume hoods be used for perchloric acid or radioactive materials?
No. Standard fume hoods should not be used for perchloric acid or radioactive materials. Applications involving perchloric acid or radioactive materials require fume hoods specifically designed for those uses.
Are blowers, base cabinets, and countertops included with fume hoods?
Not always. Depending on the fume hood and quote, items such as blowers, base cabinets, countertops, sash stops, air monitors, ceiling enclosures, plumbing fixtures, and electrical options may be separate options. Review the quote and product documentation to confirm what is included.
What fume hood sash options are available?
Available sash options may include vertical rising sash, horizontal sash, and combination sash configurations. Availability depends on the hood series and project requirements.
Do fume hoods require professional installation?
Yes. Fume hoods require proper installation and connection to building systems. Electrical work should be completed by a qualified electrician, and ductwork or blower systems should be installed and connected by qualified mechanical professionals. Before operation, airflow and system performance should be verified according to the project requirements and applicable safety practices.
What information is helpful when requesting a fume hood quote?
- Hood type and series, if known
- Width, depth, and height requirements
- Sash type
- Intended application or materials handled
- Worksurface and base cabinet needs
- Plumbing, gas, electrical, data, or alarm requirements
- Blower, ductwork, or ventilation information, if available
- Applicable safety, facility, or specification requirements
Casework & Cabinets
What is Pro-Line Series casework?
Pro-Line Series casework is iQ Labs’ steel laboratory casework line. It includes base cabinets, wall cases, floor cases, mobile cabinets, sink bases, fume hood base cabinets, specialty cabinets, fillers, panels, and related accessories.
What materials are used in iQ Labs steel casework?
Pro-Line casework documentation references chemical-resistant epoxy powder coat, premium cold-rolled steel construction, removable backs and bottoms, full-extension heavy-duty ball-bearing slides, and stainless steel five-knuckle hinges. Exact construction details may vary by product type and configuration.
Are acid storage and flammable storage cabinets available?
Yes. iQ Labs offers specialty storage cabinets, including acid storage cabinets and flammable storage cabinets. These products should be selected based on the materials being stored, facility requirements, and applicable safety review. Product-specific documentation should be reviewed before ordering.
What is the difference between a standard base cabinet, a sink base, and a fume hood base?
A standard base cabinet is used for general lab storage and workstation support. A sink base is configured to accommodate sink and plumbing needs. A fume hood base is intended to support a fume hood and should be selected based on hood size, worksurface, storage needs, and project requirements.
Are mobile, wall, floor, and corner cabinets available?
Yes. iQ Labs offers multiple cabinet types, including base cabinets, mobile base cabinets, wall cases, wall corner cases, floor cases, and corner base cabinets. Availability depends on the product line and configuration.
Tables, Benches & Worksurfaces
What is the Infinity Bench System?
The Infinity Bench System is a configurable laboratory bench system designed for flexible lab layouts. Documentation references height adjustability, integrated plumbing and electrical service options, quick-disconnect options, shared frame design, shelving options, glides or casters, and utility-related configurations.
Are benches and tables height-adjustable?
Some bench systems, including the Infinity Bench System, are available with height-adjustable features. Exact height ranges and adjustment details depend on the product family and configuration.
Can benches include plumbing, electrical, lighting, or data options?
Yes, depending on the bench system and project requirements. Infinity Bench documentation references plumbing and electrical chases, quick-disconnect plumbing fittings, electrical receptacles, integrated lighting options, and data receptacles. These options should be confirmed during quoting.
What worksurface materials are available?
iQ Labs offers or references several worksurface material types, including phenolic resin, epoxy resin, Chemsurf laminate, laminated phenolic core, standard laminate, and stainless steel. The right worksurface depends on chemical exposure, heat exposure, durability needs, cleaning practices, budget, and project requirements.
How do I choose the right worksurface?
Start with the intended use. Chemical exposure, heat exposure, moisture, staining risk, impact resistance, and cleaning requirements all affect material selection. If your application involves harsh chemicals, high heat, or specialized lab procedures, contact iQ Labs so the appropriate worksurface material can be reviewed before quoting.
Shipping & Delivery
How long does it take to receive an order?
Lead times vary by product type, configuration, order size, material availability, and production schedule. Standard products are typically 5-7 weeks after all required order details are complete. Custom products and special configurations are typically 7-10 weeks after required order details, drawings, approvals, and specifications are complete. Accessories, replacement parts, and separately shipped components vary by item and availability.
When does the lead time begin?
Lead times begin only after all required order details are complete. This may include final product selections, approved drawings or submittals when required, finish or color selection, option selection, payment or credit approval, and confirmed shipping information.
What are iQ Labs’ shipping terms?
iQ Labs ships FOB origin. Freight is typically prepaid and added to the order. If an order does not ship prepaid and added, the customer must use their own carrier and sign the required release before shipment.
How are products shipped?
Large laboratory furniture, fume hoods, casework, worksurfaces, and assembled products typically ship by freight carrier. Smaller accessories and replacement parts may ship by parcel or freight depending on size, weight, fragility, and order configuration.
What delivery information should I provide?
- Commercial or residential delivery address
- Loading dock availability
- Forklift availability
- Liftgate requirement
- Limited-access conditions
- School, campus, construction-site, or restricted-access delivery instructions
- Preferred delivery contact
- Delivery appointment requirements
- Any special receiving requirements
Are liftgate or special delivery services included?
Freight charges quoted by iQ Labs include the services disclosed and planned at the time of quote. If the customer or dealer does not notify iQ Labs that liftgate service, limited-access delivery, appointment delivery, or other special handling is required, additional charges may be added after shipment.
What should I do when my shipment arrives?
Inspect the shipment before signing the delivery paperwork. Confirm the number of pallets, crates, cartons, or pieces; inspect packaging for visible damage; note any damage or shortage on the carrier paperwork before signing; take photos; and keep all packaging until the shipment has been fully inspected.
What if I find concealed freight damage after delivery?
Concealed freight damage must be reported within 24 hours of delivery. Preserve all packaging materials and submit the order number, photos of the shipment and damage, the signed bill of lading or delivery receipt, the delivery date, and a short description of the issue to sales@iq-laboratory.com.
What happens if the jobsite is not ready for delivery?
The customer or dealer is responsible for ensuring the delivery site is ready to receive the shipment. If delivery cannot be completed because the site is not ready, access is unavailable, receiving equipment or personnel are not available, or the carrier is delayed due to site conditions, additional charges may apply. These may include storage, demurrage, carrier waiting time, failed delivery, re-delivery, appointment rescheduling, or other carrier-assessed fees.
Installation & Site Readiness
Does iQ Labs provide installation?
Installation may be available depending on the written project scope. Unless specifically included in the quote, shipping does not include unloading, unpacking, assembly, installation, anchoring, leveling, utility connection, ventilation connection, plumbing, electrical work, ductwork, blower installation, airflow testing, certification, or disposal of packaging materials.
What is included when iQ Labs provides direct installation?
When direct installation by iQ Labs is included in the written project scope, the standard installation scope includes assembly, setting products in place, leveling, and site cleanup. Trade services are not included in the standard installation scope unless otherwise agreed to in writing.
Who is responsible for electrical, plumbing, gas, mechanical, ductwork, and certification work?
Electrical, plumbing, gas, mechanical, ductwork, ventilation, and certification work should be handled by qualified customer-provided contractors unless expressly included in writing.
What should be ready before installation?
The site should be accessible, safe, and ready for the products being delivered or installed. Required utilities, clearances, receiving equipment, personnel, and trade coordination should be arranged before the scheduled delivery or installation date.
Warranty, Returns & Support
What warranty coverage does iQ Labs provide?
Warranty coverage varies by product category, material, configuration, project requirements, or component type. Unless written order documentation states otherwise, warranty coverage begins on the invoice date. If a quote, order acknowledgment, written project document, or signed agreement states a different warranty term, that written documentation will control.
| Product Category | Warranty Term / Coverage Summary |
|---|---|
| Laboratory Fume Hoods | 2-year limited warranty covering manufacturing defects in iQ Labs-manufactured fume hood assemblies under normal use and proper installation. |
| Laboratory Benches & Tables | 10-year limited warranty covering steel frame, steel legs, steel shelving and shelving brackets, adjustment mechanism, and glides. Tops, electrical/data components, add-on accessories, and all other items are excluded unless separately stated in writing. |
| Pro-Line Laboratory Casework | 2-year limited warranty for iQ Labs metal casework categories, including base cabinets, wall cases, floor cases, mobile cabinets, specialty cabinets, fillers, and panels, unless written order documents state otherwise. |
| Worksurfaces | 2-year limited warranty for manufacturing defects in supplied worksurface materials, subject to worksurface-specific exclusions and any material-specific project documentation. |
| Accessories and Replacement Parts | Covered with the parent product when included as part of a complete iQ Labs system, unless the quote or order documentation states a different term. |
| Third-Party Components | 2-year limited warranty through iQ Labs for approved third-party components supplied with the product, subject to review and applicable exclusions. |
| Custom Fabrication and Special Configurations | Shortest applicable component warranty unless written project terms state otherwise. |
What does the warranty cover?
- Defects in materials or workmanship in products manufactured by iQ Labs
- Defects in welded or fabricated steel components under normal use
- Defects in standard powder-coated metal construction when used and maintained as intended
- Factory-installed components supplied by iQ Labs, subject to the applicable product or component warranty
- Confirmed product failures caused by manufacturing defects and reported within the applicable warranty period
What is not covered by the warranty?
Warranty coverage does not apply to improper installation, misuse, normal wear and tear, unauthorized repair, improper storage, unsuitable environments, incompatible chemicals, improper cleaning, freight damage, carrier loss, shipment shortages, building-system issues, or project-related costs such as labor, travel, field service, removal, or reinstallation unless approved by iQ Labs in writing on a case-by-case basis.
Are worksurfaces covered by warranty?
Worksurfaces have a 2-year limited warranty for manufacturing defects in the supplied worksurface material. The warranty does not cover damage caused by improper installation, field cutting, unsupported spans, chemical exposure outside the material’s intended resistance profile, thermal shock, excessive heat, impact, scratching, staining, etching, improper cleaning, jobsite damage, storage damage, or damage after delivery or installation.
How do I submit a warranty claim?
Contact iQ Labs as soon as a potential defect is identified. Do not return any product or part without written authorization. Provide the order number, quote number, project name, product SKU or description, clear photos, a written description of the issue, delivery date, installation date, invoice information, proof of purchase when available, and any relevant installation, maintenance, service, inspection, or airflow documentation.
What remedies are available if a warranty claim is approved?
Warranty remedies are determined on a case-by-case basis. If a claim is approved, iQ Labs may, at its discretion, repair the product, provide replacement parts, replace the product, or provide another written remedy appropriate to the approved claim.
Are products returnable?
Products, accessories, and replacement parts are non-returnable, including unopened standard accessories and replacement parts. No product should be returned without written authorization from iQ Labs. Written authorization may be issued only when needed to resolve an approved warranty, shipment, or order issue.
Documentation & Resources
Where can I find product documentation?
Product documentation may include catalogs, cut sheets, manuals, drawings, installation guides, and product-specific resources. These documents should be available through the Resources section or linked from relevant product pages.
What documents are most useful for project review?
- Product cut sheets
- Installation manuals
- Product drawings or CAD files
- Specification sheets
- Worksurface material information
- Warranty information
- Product-specific standards or testing references
Can iQ Labs help confirm what documentation applies to my project?
Yes. Documentation requirements vary by product family, configuration, and facility review process. iQ Labs can help identify the relevant documents for the product being quoted.
Are standards and certifications the same for every product?
No. Standards, certifications, and testing references depend on the product family, configuration, components, and installation conditions. For example, fume hood performance depends not only on the hood itself, but also on ductwork, blower selection, airflow, installation, and field conditions.
Who should I contact with questions?
For product, quote, documentation, shipping, or warranty questions, contact iQ Labs at sales@iq-laboratory.com or by phone at 616.583.8882.