How We Work

We make the process predictable, so you get accurate pricing, clear lead times, and support through delivery.
Start a Project

STEP-BY-STEP PROCESS

1

Start a Project

You

Tell us what you’re building and when you need it

IQ Labs

Confirm the right path (standard product vs project)

You get

Clear next steps
2

Requirements Confirmation

You

Share key details (scope, location, timeline)

IQ Labs

Ask only what’s needed to quote accurately

You get

A scope summary and quote timeline
3

Quote + lead time

You

Review pricing and assumptions

IQ Labs

Provide quote details and lead time estimate

You get

A quote you can approve or refine
4

Order Confirmation

You

Confirm ship-to and any final changes

IQ Labs

Lock specs and schedule production

You get

Order acknowledgment
5

Build + updates

You

Stay informed

IQ Labs

Share milestone updates

You get

Predictable progress and fewer surprises
6

Ship + aftercare

You

Receive and install

IQ Labs

Provide tracking and support resources

You get

Documentation, support, and a clear path for help

Response times

  • We confirm receipt immediately.
  • A specialist follows up within 1 business day.
  • Quote timing depends on scope—we’ll set expectations up front.

To quote faster, we'll ask for:
  • Product category, product details and quantities
  • Project location (city/state or ZIP)
  • Timeline / needed-by date
  • Drawings/specs (if available)

Don't have all the details? That's okay, we'll help you figure out what's needed.

WHAT OUR SUPPORT LOOKS LIKE IN PRACTICE

Clear next steps in every message

One accountable point of contact (with backup coverage)

Proactive milestone updates

Quote assumptions stated clearly—no guessing

Easy access to CAD, cut sheets, and manuals

Ready to start?

Start a Project