Warranty Policy
Warranty Coverage
iQ Labs stands behind the laboratory products we manufacture. Our products are designed for demanding educational, research, healthcare, industrial, and government environments, and our team is committed to protecting your investment with clear warranty support and practical guidance throughout the claim process.
This limited warranty applies to manufacturing defects in materials and workmanship under normal use, proper installation, appropriate environmental conditions, and maintenance consistent with iQ Labs instructions and accepted laboratory practices. Unless a quote, order acknowledgment, written project document, or signed agreement states otherwise, warranty coverage begins on the invoice date.
Warranty coverage may vary by product category, material, configuration, project requirements, or component type. If written order documentation states a different warranty term, that written documentation will control.
Warranty Terms by Product Category
|
Product category |
Warranty term |
Coverage summary |
|
Laboratory Fume Hoods |
2-year limited warranty |
Covers manufacturing defects in iQ Labs-manufactured fume hood assemblies under normal use and proper installation. |
|
Laboratory Benches & Tables |
10-year limited warranty |
Applies to steel frame, steel legs, steel shelving and shelving brackets, adjustment mechanism, and glides. Tops, electrical/data components, add-on accessories, and all other[GU1] [LM2] items are excluded from this 10-year bench/table warranty unless separately stated in writing. |
|
Pro-Line Laboratory Casework |
2-year limited warranty |
Applies to iQ Labs metal casework categories, including base cabinets, wall cases, floor cases, mobile cabinets, specialty cabinets, fillers, and panels, unless written order documents state otherwise. |
|
Worksurfaces |
2-year limited warranty |
Applies to manufacturing defects in supplied worksurface materials, subject to the worksurface exclusions below and any material-specific project documentation. |
|
Accessories and Replacement Parts |
Covered with the parent product when included as part of a complete iQ Labs system |
Accessories and replacement parts follow the parent product warranty when furnished as part of that system, unless the quote or order documentation states a different term. |
|
Third-Party Components |
2-year limited warranty through iQ Labs |
iQ Labs provides direct 2-year warranty support for approved third-party components supplied with the product, subject to review and applicable exclusions. |
|
Custom Fabrication and Special Configurations |
Shortest applicable component warranty unless written project terms state otherwise |
When a custom configuration combines multiple covered components, the shortest applicable component warranty applies unless the written project documentation states a different term. |
What This Warranty Covers
· Defects in materials or workmanship in products manufactured by iQ Labs.
· Defects in welded or fabricated steel components under normal use.
· Defects in standard powder-coated metal construction when used and maintained as intended.
· Factory-installed components supplied by iQ Labs, subject to the applicable product or component warranty.
· Confirmed product failures caused by manufacturing defects and reported within the applicable warranty period.
What This Warranty Does Not Cover
· Improper installation, leveling, anchoring, assembly, utility connection, ventilation connection, or field modification, unless the issue is directly caused by iQ Labs work performed under a written installation scope.
· Use outside the product’s intended laboratory, educational, industrial, or institutional application.
· Normal wear and tear, routine maintenance, cleaning, adjustment, or consumable replacement.
· Damage caused by misuse, abuse, neglect, accident, vandalism, improper storage, improper handling, or unauthorized repair.
· Damage caused by corrosive or unsuitable environments, incompatible chemicals, improper cleaning agents, excessive moisture, heat exposure, or conditions outside published product guidance.
· Freight damage, concealed damage, shipment shortages, or carrier loss. These must be handled through the freight-damage process described in the Shipping Policy.
· Damage related to building systems, ductwork, plumbing, electrical service, gas service, controls, alarms, or other site conditions not supplied or controlled by iQ Labs.
· Labor, travel, field service, removal, reinstallation, downtime, loss of use, or other project-related costs unless approved by iQ Labs in writing on a case-by-case basis.
Worksurface-Specific Exclusions
The worksurface warranty is limited to manufacturing defects in the supplied worksurface material. It does not cover damage or performance issues caused by:
· Improper installation, field cutting, field modification, or unsupported spans.
· Chemical exposure outside the material’s intended resistance profile or exposure duration.
· Thermal shock, excessive heat, open flame, hot equipment, or improper use of heating devices.
· Impact damage, scratching, staining, etching, discoloration, or wear from normal use.
· Improper cleaning agents, abrasive cleaning methods, or failure to follow care and maintenance guidance.
· Jobsite damage, storage damage, or damage caused after delivery or installation.
Warranty Claim Process
To help protect your warranty rights and resolve issues efficiently, please contact iQ Labs as soon as a potential defect is identified. Do not return any product or part without written authorization from iQ Labs.
· Provide the order number, quote number, project name, or other identifying order information.
· Identify the product SKU, model number, serial number, or product description when available.
· Provide clear photos and a written description of the issue.
· Include the delivery date, installation date, invoice information, and proof of purchase when available.
· Provide any relevant installation, maintenance, service, inspection, or airflow documentation, especially for fume hoods.
After review, iQ Labs may request additional photos, inspection, documentation, or return of the affected product or part. Warranty remedies are determined on a case-by-case basis. If a claim is approved, iQ Labs may, at its discretion, repair the product, provide replacement parts, replace the product, or provide another written remedy appropriate to the approved claim.
Labor, field service, travel, removal, and reinstallation are not automatically included with warranty coverage. These items are reviewed and handled on a case-by-case basis, including projects in which iQ Labs provided direct installation.